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2万円(税込)以上/一決済のお買い物でお箸(ブラック)2膳プレゼント

user guide

Please select the size, color, and quantity from the product page of your choice and add it to the cart.

You will receive an order confirmation e-mail.


Products are usually shipped within 2~3 business days.

(If you do not specify a date and time, we will ship the product in the shortest possible time.)


After the product is shipped, we will send you an email to confirm that the product has been shipped.



Payment Methods

Credit card payment


We accept VISA, Master, and AMEX one-time payment.


*Total of the product price + shipping charges (tax included)

*Fewer than one yen of consumption tax will be rounded down to the nearest yen.

*There is no customer receipt for credit cards, as we settle payments electronically. Please check your credit card company's statement.

Please note that your credit card company may bill you one or two months in advance depending on their closing date.

*Our company will proceed with the payment to the credit card company 2 to 10 days after the product is shipped. Please contact your credit card company directly regarding the date of debit.



Caution】】

Orders placed using a credit card will be settled by the credit card upon shipment of the merchandise.


Depending on the customer's credit card status, we may ask you to change to another payment method.

We may ask you to confirm your identity (e.g., by telephone) when you place an order.

Credit cards in the name of a customer other than the customer cannot be used.


 


Amazon Pay (for online payment)


This is a payment method that uses Amazon customer and credit card information. There is no need to enter cumbersome customer information, and the Amazon Marketplace Guarantee provides peace of mind in the unlikely event of an accident.


The Amazon Marketplace Guarantee is subject to certain conditions. Please see below.

Amazon Marketplace Guarantee Protection for Buyers


(1) After adding items to your shopping cart, click the "amazon pay (pay with Amazon account)" button on the purchase page.

(2) Enter your "Amazon account" and login.

(3) Select your delivery address from the address book of your Amazon account.

(4) Enter your desired delivery date and time.

(5) From the "Select Payment Method" screen, select Amazon Pay and choose the credit card you wish to use.

(6) Please reconfirm the return policy, order information, shipping address information, etc., and click the "Confirm Order" button to complete the order.


Please note that you may be asked to change your payment method depending on the expiration date of your credit card.


paypal


(1) Select the payment method "PayPal" when placing an order.

Select "PayPal" as the payment method and tap the "Place Order" button.

(2) Authenticate PayPal

If you have a PayPal account, enter your email address or phone number/password and click "Login". 

If you do not have a PayPal account, click the "Open an account" button to create an account. 

At this point, the order has not yet been completed.

(3) Select a payment method on the PayPal side and agree to payment (pre-authorization)

Select a payment method on the PayPal side and click the "Agree and Continue" button.

*Select the payment method on the PayPal account opening screen as well, and click the same button.

(4) Confirm completion of order

Once the PayPal payment agreement (pre-authorization) is complete and the Rakuten Ichiba order completion screen appears, your order is complete!


 


About Shipping

Shipping is free (at our expense) for orders of 5,500 yen (tax included) or more per order and per delivery address.

If the purchase price is less than 5,500 yen (including tax), a shipping fee of 1,000 yen (including tax) will be charged.


 


Consumption Tax

In addition to the product price, consumption tax and shipping charges must be paid.

In principle, the amounts shown on the product pages include tax.

Consumption tax

10% (rounded to the nearest yen)


30-day color change, return and money-back guarantee

We want you to try our products first, which is why we offer a 30-day color change, return and money-back guarantee.

The procedure for using the color change system is as follows.

1. contact ARAS by e-mail (info@plakira.com) or DM (@aras.japan) on the official ARAS Instagram to inform us of your desire to change colors. Please include your order number (# 4 digits) and your name when you contact us.

We will provide you with a return address so that you can return the item to us.

After confirming your return, we will send you the changed color.


The procedure for using the money-back guarantee system is as follows

1. contact ARAS by email (info@plakira.com) or DM (@aras.japan) on the official ARAS Instagram to inform us of your refund request. Please include your order number (# 4 digits) and your name when you contact us.

2. after confirming that the order is within 30 days, we will provide you with a return address so that you can return the item to us. Please be sure to send us the delivery note with your return.

After confirming your return, we will refund your money. Refunds will be made through our system. For cash on delivery (COD) customers, the refund will be made by bank transfer. Bank transfer fees are the responsibility of the customer.


*Please note that the refund will be made by bank transfer.

If you send your order to an address other than the return address provided by our company, we will not be able to support the above color change, return, or return guarantee, so please be sure to send your order to our designated address.

Please be sure to send the item to the address provided by us.

We will bear the shipping costs for returning the item and the bank transfer fee for refunds.

If you do not send the returned item(s), we will not be able to accept your request for refund.

Items purchased through auctions or private sales are not eligible for a refund.

We reserve the right to cancel this service due to circumstances beyond our control.

The color change/return guarantee period may be extended due to campaigns, etc.


For returns and refunds beyond 30 days, the following procedures will apply.


Refunds due to product defects

We will "refund" the purchase amount if the delivered product is initially defective, damaged, or soiled, or if you receive an item that is different from your order.


Charges

We will refund the full amount of the merchandise (including tax).

If you have paid for shipping, the refund will include that amount as well.

Please change your credit card payment within 14 days after we confirm receipt of returned merchandise.

Or, we will transfer the money to your designated account.


Please note that the refund method may differ depending on the payment method.

Please send the item(s) to the store address by cash on delivery.


Replacement at the customer's convenience

We will exchange your order at your convenience.

Please contact us if you would like to make an exchange.

Customer's Convenience" refers to all cases except for initial defects, product malfunctions, and incorrect deliveries.


We will exchange the item for the wrong image, wrong order, etc.


Charge】】】

Default reshipment fee (please refer to the freight chart) and a return shipping fee will be charged.


In the case of credit card payment, we will correct the payment details.

In the case of a non-credit card payment, such as cash on delivery, the payment will be transferred to the customer's account.

If we are unable to arrange for a replacement product, we will either return an equivalent product or issue a refund. Please understand that we will not be able to replace the product.


Refund due to customer's convenience

We will issue a refund for customer's convenience.

Please contact us if you wish to receive a refund.

Customer's Convenience" refers to all cases except for initial defects, product malfunctions, and erroneous deliveries.


Refunds for items such as wrong size, wrong image, wrong order, etc. will be handled under this item.


If you cancel all items, you will be charged for the shipping fee and the return shipping fee, and you will have to pay the shipping fee.

will be charged.


In the case of credit card payment, we will correct the payment details.

In the case of non-credit card payments such as cash on delivery, the payment will be transferred to the customer's account.


Contact for refunds and exchanges

Inquiry by e-mail

info@plakira.com


We will reply within 3 business days.

If you do not receive a reply, please call us.


Inquiry by phone

0761-77-4556

Hours: Weekdays and Saturdays 10:00 - 17:00 (except 11:30 - 13:00)


Return address

Postal Code

922-0312


■Address

1-8 Yu, Uya-cho, Kaga City, Ishikawa Prefecture, Japan


Remarks


Please also enclose the delivery receipt at the time of purchase and return it to us.


Notes on refunds and exchanges

For exchanges or returns, please contact us before shipping the product.

In the e-mail, please inform us of your name, order number, reason for return/exchange, and the name of the product to be returned/exchanged.

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