20,000 yen (tax included) or more / if you purchase one settime, you will receive a white chopsticks 2 dinner

FAQ

Questions about ARAS
I would like to know about ARAS.
Thank you for your interest in ARAS. For more information.「Concept」Please see page
Questions about ordering
I ordered the wrong item, can I change it?
You may make changes to your order before we ship it. If you wish to make changes, please contact us using the Contact Us form. Please be sure to include the following information when you contact us.
 1. Order number (#5 digits)
 2. full name of the person who placed the order
 3. Description of changes you wish to make
 Is it possible to change the color before shipment?
We can make changes to your order before we ship it out. If you wish to make changes, please contact us using the Contact Us form. Please be sure to include the following information when you contact us.
 1. Order number 
2.full name of the person who placed the order
3.the product for which you wish to change the color and the color after the change
 Can I cancel my order?
You may cancel your order before we ship it. If you wish to cancel your order after it has been shipped, please refer to our Returns and Exchanges Policy. If you wish to cancel your order, please contact us using the Contact Us form. Please be sure to include the following information when you contact us. 
1.Order number 
2.full name of the person who placed the order
3.order cancellation
 Can I specify a delivery date?
You can specify the date and time before we ship the product. If you wish to specify a specific date and time, please contact us using the Inquiry Form. Please be sure to include the following information when you contact us.  
1.Order number  
2.full name of the person who placed the order
3.your preferred date and time
 Is it possible to change the payment method?
The system does not allow changes in payment methods after an order has been confirmed. If you wish to change your payment method, you will need to cancel your order and place a new order. Thank you for your understanding.
 I did not receive an order confirmation email.

I did not receive an order confirmation email.

You will receive an "Order Confirmation E-mail" immediately after placing your order.  If you do not receive your order confirmation e-mail within 2 business days (excluding long holidays) after placing your order, please contact us using the Contact Us form. There is also a possibility that there is a typing error in your registered e-mail address, or your e-mail software may have mistaken it for a spam or virus e-mail. If your registered e-mail address is a cell phone carrier's e-mail address, we recommend that you register a PC address, as it may not be able to receive our e-mails due to spam filtering. If you are using a cell phone address, please make sure that you are able to receive emails from the "@plakira.com" domain. To change your e-mail address, please go to "My Page" and click on "Change Registered Details".


Is it possible to return or exchange the product after arrival?

ARAS aims to create tableware for daily use with a texture and shape that will fit comfortably in your hand as you use it day after day, which is why we want you to hold it in your hand first. With this in mind, we offer a 30-day color change, return, and refund policy to all purchasers of our e-commerce site. If you would like to change the color, return, or get a refund, please contact us using the Contact Us form. Please note that we do not accept returns for any reason without contacting us. Please contact us within 30 days of receiving your order and return it to us. Please note that it takes approximately one week to process exchanges and refunds associated with returns. 

Please be sure to include the following information when you contact us. 


1.Order number
2.full name of the person who placed the order 
3.details of your request (in case of color change, please specify the product name and what color you would like to change from) 

When returning or exchanging an item, we ask that you include a delivery note with your return shipment.  The invoice serves as proof of delivery of the purchased items and provides details such as the amount billed. If you have destroyed or lost your delivery note when returning or exchanging an item, please write down the following information on a memo pad and include it with the returned item.
 
・Order number
・Full name of the person who placed the order
・A request for return, refund, or color change.
Is gift packaging available?
Gift wrapping is available.  Please refer to the URL below for details. Regarding gift boxes
I would like to purchase in bulk.
You can return to each product page using the "Continue Shopping" button in the cart to continue shopping.
If you are a café or restaurant owner and would like to purchase in bulk, please feel free to contact us through For Business.
Questions about products
Can I use a microwave oven?
Microwaves cannot be used.
Can I use a dishwasher?
Dishwashers can be used. However, please do not place it near steam or hot air vents, or place objects on top of it.
Will it scratch?
Scrubbing hard with a scrubber or hard sponge will easily scratch the surface. Please use a soft sponge or soft cloth.
How can I get a replacement for my Lifetime Damage Warranty?

If your product is damaged (cracked or chipped), send it back to us and we will replace it with a new one.

 Scratches are not covered.

 Please enclose a Lifetime Damage Warranty.

 Shipping costs are the responsibility of the customer. Please understand that the shipping cost will be borne by the customer.


Other Questions
What if I want a receipt?
To issue a receipt, please print it from the "Print Receipt" link on the order completion screen.
What is the estimated delivery date from the time of shipment?
If you do not specify a delivery date, we will ship your order as soon as it is ready, usually within 2-3 business days (excluding Saturdays, Sundays, and national holidays).  Excluding long holidays such as year-end and New Year holidays. Please note that we may not be able to deliver your order on the requested delivery date and time due to force majeure such as traffic and weather conditions. If there is a significant delay in the delivery schedule of your order, we will contact you separately.
What should I do if I cannot link my LINE ID from My Page?
If your EC search engine is set to private mode, it may not launch properly. Please deactivate private mode and try again.